Call centre

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.

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Sharjah: Beggar caught near mosque with Dh14,000 earned in just 3 days

Khaleejtimes 23 Mar 2025
Sharjah Police have urged community members not to respond to beggars and to report any cases by calling the toll-free number 80040 or the call center at 901. In Dubai, 127 beggars were arrested in the first half of Ramadan, and more than Dh50,000 was seized in their possession....

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