Call centre

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.

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Comprehensive Facilities and Humanitarian Support with Increased Oversight to Rectify Residency Violations Before the Deadline

Urdu Point 17 Dec 2024
... the step towards legal rectification and benefit from the available support through designated centers.<br />The GDRFA Dubai called on all violators to benefit from the facilities provided during this grace period to rectify their legal statuses in a smooth and safe manner....

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